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At times LunaBlèu offers certain featured fragrances & products at a special price. These items are being promoted for a predetermined amount of time.

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Terms of Service

Relax & Invigorate Your Senses

LunaBlèu provides handmade, custom fragranced bath and body products, made to order. We hand select only the best fragrance oils available and use pure essential oils. in many of our blends. Essential oils are beneficial to the body in many ways, and are absorbed through our largest organ our skin as well as through inhalation. LunaBlèu offers the finest moisturizers from around the world. LunaBlèu's handmade custom scented products are superior to mass produced products because they are made in small quality controlled batches, utilizing the highest quality raw materials and  using as few chemical products as possible. Our clientele receive our utmost respect and attention. LunaBlèu does custom blending upon request and may require additional time and funding for unusually complicated requests to be honored.

Allergies

If you know you have sensitive skin, please patch test spicy fragrances ( i.e. cinnamon, clove, ginger, etc) prior to using all over your body. LunaBlèu offers many high quality skincare products for individuals with sensitive skin, but LunaBlèu cannot be held responsible for every individuals skin sensitivity level, so if in doubt please patch test by applying a small amount of the product to the inner aspect of the forearm and waiting 24 hours for a reaction such as itching, redness and rash to occur.

If you order essential oils in your products refrain from direct sunlight with the citrus essential oils.

Backorders

Lunableu does not backorder. Occasionally, we will run out of stock on raw materials used to make products. If LunaBlèu is out of stock on an item needed to fill your order you will be contacted regarding the matter,  if all efforts to contact you fail  your order will be shipped without the item and the total adjusted accordingly.

Cancellations

You may cancel your order within 24 hours of having placed it. Orders given special permission to be canceled after the initial 24 hours may incur a $10.00/ or 15% cancellation fee for orders over $100.00. Enforcement of cancelation fee is not dependent on any other terms and conditions. This fee will be charged to your credit card and or google wallet account.  Orders shall not be canceled after shipping labels are printed and they are scheduled to be mailed.  If you email your cancellation request, please make sure you receive a cancellation confirmation from LunaBlèu. Refunds for credit card orders (thru Google Wallet) may take 5 - 8 business days to be posted to your account.

Disclaimer

LunaBlèu's prices and policies are subject to change without notice. LunaBlèu does not guarantee that any products will be consistent from one batch to another. LunaBlèu is not responsible for any typographical errors. LunaBlèu reserves the right to refuse sales to anyone for any reason.  Fortunately, this has never occurred.

Disclosure

When you purchase an item on the LunaBlèu website, you are asked to enter your full name, address, telephone number, and with the exception of Money Order and Check transactions, your financial information is handled directly by Google Wallet.  Google Wallet and credit card purchases thru our website are processed through Google's secure server for your protection. LunaBlèu does not have access to your credit card information and we do not have any access to your payment information, that is between you and Google.  All of the information and data you enter in our website is for the purpose of processing your order. Any information you provide on our website is encrypted. We use high-grade 256-bit encryption (or 128-bit Encryption if your browser does not support 256-bit). This information remains private and will not be offered to any marketing company. We also track various information such as your orders and payments. All this information remains confidential and will not be shared with anyone else.

My Account Info

To create a LunaBlèu account, click on "My Account" on the top left corner of every page, click on "Register Here Please" and fill out the required fields. Once you have set up a LunaBlèu account you can take part in the various services we have to offer you. Some of these services include:

  • Permanent Cart - Any products added to your online cart remain there until you remove them, or check them out.
  • Address Book - We can now deliver your products to another address other than yours! This is perfect to send birthday gifts direct to the birthday-person themselves.
  • Order History - View your history of purchases that you have made with us.
  • Products Reviews - Share your opinions on products with our other customers. To do this, visit our Submit a Review page.

Ordering

LunaBlèu accepts USA and International orders. We do not carry shelf stock, (other than batch items, such as bath bombs, bubble bars, and soaps when available) and each item is custom made as orders are placed. Order processing times do vary. LunaBlèu will try to maintain a 7 workday processing time. This does not include weekends, holidays or shipping times. Orders made during or after a major sales event may have a longer processing time. Order limits may be placed on some items, such as sampler packs. Please refrain from going beyond those limits.

Adding to an Order: Rather than emailing to have an item added to your order, we would appreciate  you making a second order and noting a request to combine orders ,and we will refund the shipping difference to you if combining the orders is possible.

Forms of Payment: We accept Google Wallet, Master Card, Visa and Discover via Google. Money Order and personal check orders are not processed until payment is cleared. For money order and check payment, select this payment method at checkout and we will email you mailing instructions. We do not accept cash on delivery (COD) payments.

Ordering Instructions: Please select your scent from the dropdown menu. Any additional scents for a blend, or scents not yet in the drop down menu may be typed in the other scent box I provide or the comments box. Please also select scent intensity, color, or additive where applicable.

Packaging

Packaging of LunaBlèu products focuses on maintaining the quality of the product from conception thru use of product. Most of the plastic bottles and jars are PET. PET is a popular package material known for it's strength and durability. In order to minimize the possibility of product leakage in transit, some items may be taped and bagged separately. Gift wrap packaging is also provided with some products. Gift certificates are available. Special gift wrapping may be arranged.

Product Note: The lotions, creams and bath products may turn slightly pink, beige, brown or purple with time. This "beiging" process occurrs when certain fragrances like vanilla, chocolate, coconut, etc. are used.  This is a natural occurring process and it does not affect the quality of the product. There is a vanilla stabilizer, but we find it interferes with the quality of the fragrance and therefore do not use one. 

Returns

Returns are not accepted for any reason when the correct product has been sent. Due to the nature of our products and the fact that each order is custom made for our customers, we are unable to accept returns and still guarantee purity of products to our customers. Products will be replaced or credited only, not refunded. In the case of a shipping error on our part, or defective products, unless deemed an unusual special circumstance by LunaBlèu. LunaBlèu will not be accepting responsibility for customer order errors, fragrance or color preferences. If you are concerned about liking a particular scent, please order a small size of the product at first. LunaBlèu does not carry shelf stock, and each item is made as orders are placed and this may result in slight variations in color, texture, and fragrance.

Shipping charges are not refundable.

Sales Tax

A Sales Tax will be charged for Louisiana residents. If you are ordering from outside the state of Louisiana, current laws do not require a sales tax.

Shipping

Shipping fees within the United States of America are calculated by USPS Shipping Calculator based on weight and shipping address. Should those numbers be incorrect, you will be emailed request for the additional postage used. The exception, is if you prefer to select the Priority Flat Rate Shipping boxes available in small, medium and large. International orders are usually handled via direct correspondence between customer and LunaBlèu for rate clarification until international rate calculator becomes available. For extra large International Orders LunaBlèu will contact you with options available at that time. Customers who supply us with an incorrect address/zip code assume the extra shipping charges incurred for reshipping the package to them. LunaBlèu does not ship free samples independent of orders.  LunaBlèu can not be  responsible for the loss or damage of a package by the USPS. Lunableu does not receive any reimbursement from the USPS unless you purchase optional insurance. You can select shipping insurance at checkout. The USPS does not offer tracking for International Priority Flat Rate Envelopes. The optional insurance is highly recommended.